Robust Multiclass Queuing Theory for Wait Time Estimation in Resource Allocation Systems

In this paper we study systems that allocate different types of scarce resources to heterogeneous allocatees based on predetermined priority rules, e.g., the U.S. deceased-donor kidney allocation system or the public housing program. We tackle the problem of estimating the wait time of an allocatee who possesses incomplete system information with regard, for example, to … Read more