Integrated Vehicle Routing and Service Scheduling under Time and Cancellation Uncertainties with Application in Non-Emergency Medical Transportation

In this paper, we consider an integrated vehicle routing and service scheduling problem for serving customers in distributed locations who need pick-up, drop-off or delivery services. We take into account the random trip time, non-negligible service time and possible customer cancellations, under which an ill-designed schedule may lead to undesirable vehicle idleness and customer waiting. … Read more