Courier satisfaction in rapid delivery systems using dynamic operating regions

Rapid delivery systems where an order is delivered to a customer from a local distribution point within minutes or hours have experienced rapid growth recently and often rely on gig economy couriers. The prime example is a meal delivery system. During an operating day, couriers in such a system are used to deliver orders placed … Read more

Dynamic courier capacity acquisition in rapid delivery systems: a deep Q-learning approach

With the recent boom of the gig economy, urban delivery systems have experienced substantial demand growth. In such systems, orders are delivered to customers from local distribution points respecting a delivery time promise. An important example is a restaurant meal delivery system, where delivery times are expected to be minutes after an order is placed. … Read more

Capacity requirements and demand management strategies in meal delivery

Online restaurant aggregators have experienced significant sales growth in recent years, driving demand for meal delivery in the US. Meal delivery logistics is quite challenging, primarily due to the difficulty in managing the supply of delivery resources to satisfy dynamic and uncertain customer demand under very tight time constraints. In this paper, we study several … Read more