Motivated by applications in e-commerce logistics and production planning where orders (or items, or jobs) arrive at different times and must be dispatched or processed in batches, we consider a multi-vehicle dispatching problem that captures the tension between waiting for orders to arrive and the economies of scale due to batching. Our model extends the … Read more
We study a system in which a common delivery fleet provides service to both same-day delivery (SDD) and next-day delivery (NDD) orders placed by e-retail customers who are sensitive to delivery prices. We develop a model of the system and optimize with respect to two separate objectives. First, empirical research suggests that fulfilling e-retail orders … Read more
Motivated by access and equity issues in e-commerce, we study the design of same-day delivery (SDD) systems under the assumption that service regions are allowed to vary over the course of the day; equivalently, that customers in different locations may have access to SDD for different lengths of time over the service day or may … Read more
Crowdsourced delivery platforms face the unique challenge of meeting dynamic customer demand using couriers not employed by the platform. As a result, the delivery capacity of the platform is uncertain. To reduce the uncertainty, the platform can offer a reward to couriers that agree to be available to make deliveries for a specified period of … Read more
We study the linked tactical design problems of fleet sizing and partitioning a service region into vehicle routing zones for same-day delivery (SDD) systems. Existing SDD studies focus primarily on operational dispatch problems and do not consider system design questions. Prior work on SDD system design has not considered the fleet sizing decision when a … Read more
We study a new service network design problem for an urban same-day delivery system in which the number of vehicles that can simultaneously load or unload at a hub is limited. Due to the presence of both time constraints for the commodities and capacity constraints at the hubs, it is no longer guaranteed that a … Read more
We study order acceptance dynamics in same-day delivery systems by formulating the Dynamic Dispatch Waves Problem with Immediate Acceptance, which models integrated request management and order distribution for dynamically arriving requests. When a delivery request arrives, a decision is made immediately to accept (offer service) or reject (with a penalty). Accepted requests are not available … Read more
We study tactical models for the design of same-day delivery (SDD) systems. Same-day fulfillment in e-commerce has seen substantial growth in recent years, and the underlying management of such services is complex. While the literature includes operational models to study SDD, they tend to be detailed, complex, and computationally difficult to solve, and thus may … Read more
Same-day delivery of online orders is becoming an indispensable service for large retailers. We explore an environment in which in-store customers supplement company drivers and can take on the task of delivering online orders on their way home. Because online orders as well as in-store customers willing to make deliveries arrive throughout the day, it … Read more
We study same-day delivery systems by formulating the Dynamic Dispatch Waves Problem (DDWP), which models a distribution center where geographically located delivery orders realize dynamically throughout the day. At each decision epoch (wave), the system’s operator chooses whether or not to dispatch a vehicle route loaded with orders ready for service, to minimize vehicle travel … Read more