Courier satisfaction in rapid delivery systems using dynamic operating regions

Rapid delivery systems where an order is delivered to a customer from a local distribution point within minutes or hours have experienced rapid growth recently and often rely on gig economy couriers. The prime example is a meal delivery system. During an operating day, couriers in such a system are used to deliver orders placed … Read more

Who Has Access to E-Commerce and When? Time-Varying Service Regions in Same-Day Delivery

Motivated by access and equity issues in e-commerce, we study the design of same-day delivery (SDD) systems under the assumption that service regions are allowed to vary over the course of the day; equivalently, that customers in different locations may have access to SDD for different lengths of time over the service day or may … Read more

Dynamic courier capacity acquisition in rapid delivery systems: a deep Q-learning approach

With the recent boom of the gig economy, urban delivery systems have experienced substantial demand growth. In such systems, orders are delivered to customers from local distribution points respecting a delivery time promise. An important example is a restaurant meal delivery system, where delivery times are expected to be minutes after an order is placed. … Read more

Lead-Time-Constrained Middle Mile Consolidation Network Design with Fixed Origins and Destinations

Many large e-commerce retailers move sufficient freight volumes to operate private middle mile consolidation networks for order fulfillment, transporting customer shipments from stocking locations to last mile delivery partners by building consolidated freight transportation loads to reduce outbound logistics cost. In this article, we study a middle mile network design problem with fixed origins and … Read more

Robust Planning of Sorting Operations in Express Delivery Systems

Parcel logistics services play a vital and growing role in economies worldwide, with customers demanding faster delivery of nearly everything to their homes. To move larger volumes more cost effectively, express carriers use sort technologies to consolidate parcels that share similar geographic and service characteristics for reduced per-unit handling and transportation costs. This paper focuses … Read more

Fleet Sizing and Service Region Partitioning for Same-Day Delivery Systems

We study the linked tactical design problems of fleet sizing and partitioning a service region into vehicle routing zones for same-day delivery (SDD) systems. Existing SDD studies focus primarily on operational dispatch problems and do not consider system design questions. Prior work on SDD system design has not considered the fleet sizing decision when a … Read more

Capacity requirements and demand management strategies in meal delivery

Online restaurant aggregators have experienced significant sales growth in recent years, driving demand for meal delivery in the US. Meal delivery logistics is quite challenging, primarily due to the difficulty in managing the supply of delivery resources to satisfy dynamic and uncertain customer demand under very tight time constraints. In this paper, we study several … Read more

Short-Term Inventory-Aware Equipment Management in Service Networks

Logistics companies often operate a heterogeneous fleet of equipment to support their service network operations. This introduces a layer of planning complexity as facilities need to maintain appropriate levels of equipment types to support operations throughout the planning horizon. We formulate an optimization model that minimizes the cost of executing a load plan, assuming knowledge … Read more

Two-Stage Sort Planning for Express Parcel Delivery

Recent years have brought significant changes in the operations of parcel transportation services, most notably due to the growing demand for e-commerce worldwide. Parcel sortation systems are used within sorting facilities in these transportation networks to enable the execution of effective consolidation plans with low per-unit handling and shipping costs. Designing and implementing effective parcel … Read more

A Robust Rolling Horizon Framework for Empty Repositioning

Naturally imbalanced freight flows force consolidation carriers to reposition resources empty. When constructing empty repositioning plans, the cost of repositioning resources empty needs to be weighed against the cost of corrective actions in case of unavailable resources. This is especially challenging given the uncertainty of future demand. We design and implement a robust rolling horizon … Read more